Where do I send my watches for repair outside of warranty?
We recommend RGM Service (Roland Murphy) for all of the brands we carry.
RGM is our official service center for watch brands that we carry, and therefore is able to order parts directly from the manufacturer to repair your watch. Please note that many watch manufacturers will not ship parts to anyone outside of their authorized repair center network.
They are also known for excellent work.
To obtain repair service on your watch, please take the following steps:
- Package your watch carefully, and send it to the address below using an expedited, traceable and fully insured method of delivery:
801 West Main Street
Mount Joy, PA 17552
(717) 653 - 9799
- Include a note in the box explaining all problems in detail. Also, indicate how you would like RGM to contact you with an estimate of repair costs. We recommend that you insure the watch through a third party insurance company (such as your homeowners policy) so that you will not have to pay the shipping carrier their very high insurance rates. This step will further benefit you as the watch will be protected against theft or loss once it is returned to you.
- Include your name, address work and home phone numbers, along with your e-mail address. Be sure to specify the address to use to return the watch to you. Please note that FedEx limits insurance on watches to $1,000, and UPS limits coverage on watches in precious metals. Please check with FedEx, UPS or USPS for specifics about their insurance coverage prior to shipping your return, and remember that we strongly recommend that you ship using a method with real time tracking and delivery (signature) confirmation.
Special Instructions for Certain Sinn Watches
Please note that if you own a Sinn watch that is filled with oil (EZM 2, Hydro, UX), RGM cannot service your watch - it must be returned to Sinn in Germany for repair. Under no circumstances should oil filled watches be repaired or opened by anyone other than by Sinn. Only Sinn in Germany has the equipment to properly service the watch because of the oil filled case. Our US service center RGM (as well as other watch repair centers in North America) cannot provide service for these models or change the battery, and to attempt to do so will damage the watch.
Alligator or Crocodile Straps
Please remember that if you have changed your strap to a genuine alligator or crocodile strap and you are shipping your watch to a service center located outside the US, the strap must be removed and/or changed to calf leather or rubber prior to shipment. USFW and international regulations provide for strict control of these shipments, and you risk seizure of your package if sent with this strap type.