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Frequently Asked Questions
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There were 13 articles found in this category:
 Are you authorized for the brands you carry?
Yes, WatchBuys is an authorized and official dealer for every watch model and watch brand shown on our site. With the majority of brands we sell, we are not only an authorized dealer but also the distributor and/or direct importer. You'll find that we are different from most other watch web sit ...
- Where may I see your watches in a retail store?
We are distributors and/or direct importers for the majority of the brands we carry, but we choose not to resell these brands through retail stores. Instead, we sell directly to customers like you while bypassing the store, using a direct pricing model. This is the reason that the prices you se ...
- Where are you located?
WatchBuys is headquartered in the Research Triangle region of North Carolina. Although we are authorized for all brands that we sell, we are not a retail store and therefore do not maintain store space to see our watches. All purchases, including those from North Carolina residents, are shippe ...
- Do you have a store?
No. Since we are watch distributors and/or direct importers for the majority of the brands we carry, we do not maintain retail showroom space to show our watches. We are authorized and official dealers for every watch model and watch brand sold on our site. You may purchase your watch online, ...
- What are your policies governing the use of your pictures or text?
This website, text and photographs are copyrighted material. Modifying, copying, distributing, transmitting, displaying, reproducing, publishing, or creating derivative works from them without our prior written consent is prohibited. Photographs and text may not be posted to forums, auction sit ...
- What is your phone number?
You may reach us by phone toll free at (888) 333-4895. Our regular business hours are 8:30 AM - 7:00 PM EST Monday through Friday. We check voice mail and e-mail messages regularly after hours.
- What are your return policies?
WatchBuys offers a comprehensive return policy with no restocking fees to US residents. This way you can review your purchases at home with the comfort of knowing they may be returned without penalty. In order to benefit from our return policy, there are a number of terms and steps that must b ...
- What is your privacy policy?
WatchBuys understands that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting WatchBuys, you are accepting the practices described in our privacy policy. To view our ...
- Do you have any dealers in my area?
We are distributors and/or direct importers for the majority of the brands we carry, but we choose not to resell our brands through retail stores. Instead, we sell directly to customers using a direct pricing model. This is the reason that the prices you see on our site for the watches we carry ...
- Are your prices negotiable?
At WatchBuys we follow a different pricing model than is used in a traditional retail store. Because we are the distributor and/or direct importer for the majority of the brands we carry, the prices we show are highly competitive with most "negotiated" prices you would find from a retail store. ...
- How long have you been in business?
WatchBuys began business in 1998. Our goal has been to sell quality products to clients whom we treat with respect.
- Do you accept trades?
No, we do not accept trades. Since we sell only brand new watches, we have no sales outlet for preowned watches. If you have a preowned watch that you would like to sell, we suggest listing the watch on the Sales Corner at www.timezone.com. There is no charge to list a watch for sale on TimeZone.
- Do you offer a layaway plan?
Although we do not offer special financing or any layaway plans of our own, we do accept all major credit cards including American Express, VISA, MasterCard, Diner's Club and Discover. Many of these credit cards offer special deferred purchasing options, including low interest rate balance tran ...
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